FAQ

You need a gadget to learn from, can be a laptop, PC, or even a tablet or phone. You also need good internet connection. Good internet speed by Philippine standard is at least 1.5 mbps (upload and download) consistently. To verify your internet speed, you can run a speed test.

Can I still avail of online learning service if I don’t have stable internet?

It’s highly discouraged since you might not have a good experience due to choppy video quality and delayed audio. Make sure you at least have the minimum internet speed for a high quality call: 600kbps (upload/ download).

How can my teacher help me with subjects where we need pen and paper, like solving Math Problems?

We have white board and screen sharing features. Using these, teachers can have students answer questionnaires and check them in real time!

How do I meet my teacher?

To learn more about your teacher, you can read about his or her profile here.

You will meet your teacher on the first session you booked. Please show up 15 minutes ahead of time to meet your teacher early and get to know them or configure tech issues, so you don’t waste any of the 60 minutes you paid for.

How much does online learning cost?

It depends on what you need help with and how many sessions you need to achieve your learning goals. Take a look at them:

Online Academic Assistance - PH

Online Academic Assistance - NZ

What payment options do you accept?

We accept several modes of payments. Check out LUA Modes of Payment.

I want to change a booking. Can I do that?

Yes, as long as you do it 4 hours before your session. You can still reschedule your session. To reschedule, go to your confirmation email and click on "Reschedule".

What if my session was forfeited?

Your session is forfeited when you don’t show up to the online learning session you booked. Your teacher is only obliged to wait for you for the first 15 minutes; anything beyond that is considered forfeited. This is part of our Terms and Conditions

Can I request for a change of teacher if I’m not satisfied?

Please communicate with us by sending us an email to [email protected]. One of our customer representatives will contact you to ask about the situation. With legitimate concern, we can accommodate the request and recommend you a new teacher.

Can I book all my sessions simultaneously?

Yes, you can book all 10 of your sessions ahead of time. Just go to your confirmation e-mail and click on the booking link.

Can I book my sessions one at a time?

Yes, You can do that. Just go to the same booking link every time you want to make a booking. Just go to your confirmation e-mail and click on the booking link.

How far ahead am I allowed to book?

You're allowed to book as far as 1 month ahead of your schedule.

How close to the schedule can I book?

You're allowed to book at least 7 days before the appointment, at the very latest.

No one is responding to my e-mail, how do I contact Level Up Admin?

Send a facebook message through our Level Up Academy Facebook Page or Level Up Academy Instagram Account and we will get back to you as soon as possible. For urgent concerns, send us an SMS: 09277127095 and we’ll respond.

I don’t want to finish my sessions anymore, can I get a refund?

No, we don’t offer a refund, however, one of our customer representatives will get in touch with you to make sure you can enjoy your remaining sessions.

Are Level Up teachers any good?

Yes, they are highly qualified, coming from top schools and/ or have impressive working experience in the subject/s they are teaching. They have also gone through a thorough selection process to qualify as a Level Up Teacher. To learn more about their qualifications, visit the Level Up Teachers page and also check out their teaching previews in our Level Up Academy Youtube Channel.

Can I get a better deal if I want to have a teacher for more than 10 sessions?

For now we only have packages of 3 and 10 sessions available. For such concerns, reach out to us and let's discuss the best deal for your situation.

Can I make a request for a particular teacher?

Yes, if you know the teacher you want to work with, you can look for them in the Level Up Teachers section of the website. Select a teacher from our list of Level Up Teacher and view his/her qualifications.

What if I don’t know which teacher is best fit for me?

Take the Custom Tutors Match Quiz, and we’ll give you a list of recommended teachers we think might suit your learning needs through email.

Does Level Up Academy offer curriculum based services?

Currently, Level Up Academy only offers a flexible curriculum for grades 1 to 10 in New Zealand and Australia; learn more about the Assisted Homeschool Program.

For hybrid setups in other countries, please reach out to us, so we can discuss how we can build a learning plan for you!